How Implementation Overruns Actually Happen
ERP implementations don't fail at the contract stage — they fail during configuration and UAT, when the volume of open issues exceeds what any project team can track manually. Call transcripts capture decisions that never make it into the issue log. UAT scripts get drafted late, missing edge cases that business users find during testing. Go-live readiness checklists are assembled from memory under deadline pressure. Each gap is small; collectively they represent months of overrun and substantial unbudgeted vendor cost.
What the Agent Does Across the Implementation Lifecycle
An agent mines your CMiC or Viewpoint implementation team's call transcripts and data-migration issue-log threads, then operates as a continuous project-management layer. It tracks every open configuration ticket, surfaces aging items before they become blockers, and auto-generates UAT test scripts directly from business-requirements documents — so testing covers what was actually scoped, not what testers happen to remember. It also drafts the go-live readiness checklist at each phase gate. Your CIO approves each phase gate before rollout proceeds.
The Business Case: Protecting the Implementation Investment
A CMiC or Viewpoint implementation is a $500K–$5M commitment before the system produces a single dollar of operational value. Reducing implementation overrun risk by 30% means more of that investment lands where it was planned — in capability, not remediation. Teams in comparable deployments have compressed implementation tracking and UAT cycles by 50–70%, with agents typically live and contributing in about 10 weeks. The downstream value is compounding: a cleaner go-live means faster user adoption and an earlier return on the platform investment.
Does the agent work with both CMiC and Viewpoint, or just one?
The agent is built around your specific implementation's documentation — call transcripts, issue logs, and requirements documents — regardless of which platform you're implementing. It works the same way for CMiC and Viewpoint.
How does the agent generate UAT scripts from requirements documents?
The agent parses business-requirements documents to extract testable conditions and expected system behaviors, then structures them into executable test scripts. Your team reviews the scripts before UAT begins.
Can the agent be scoped to a single module rollout rather than a full implementation?
Yes. The agent can be scoped to a specific module or phase — financials, project management, field operations — and expanded as the implementation progresses.